We recently took on a complex mandate for one of the largest pharmaceutical companies: migrating their deeply entrenched Product Master System (PMS) and implementing a modern Order Management System (OMS). For over a decade, this giant had relied on a…
Enterprise AI has officially moved past the chat interface. We are entering the era of “agentic workflows”, systems designed not just to answer questions, but to plan, use tools, and execute multi-step tasks autonomously. Yet, as we noted during our…
If you have built customer service automation over the last decade, you know the old failure mode well: low confidence scores, visible gaps in intent classification, and a swift handoff to a human agent. The system failed safely because it…
Capital Reimagined: Future-Proofing the Old and Accelerating the New was a panel held on 26 September 2026 at Tech.Weekend, part of the Weekend.19 festival in Rovinj. The Tech.Weekend program ran to sixteen panels that year, most of them on AI…
Goodbye to Frustration: Is Radical AI Automation Finally Delivering Good Customer Experience? was a panel at Tech.Weekend, part of the Weekend.19 festival in Rovinj, in September 2026. It brought together Ervin Jagatić of Infobip, Aleks Buvač of Own.Solutions and Mislav…
Flowers of Fire and the Architecture of Trust: Why a Digital AI Firm Sponsors the Local Hanabi At first glance, sponsoring a local Hanabi (fireworks) festival might seem like an unusual line item for a company deeply entrenched in AI…
Most consumer AI products are built and shipped against engagement metrics: session length, retention, daily active users. Those are the numbers product teams get measured on internally. User wellbeing, long-term dependency risk, and psychological harm rarely appear on that dashboard,…
At WebX 2026 we helped initiated a conversation with our partners titled “Preventing Crypto Misuse: Asset Tracing and Confiscation Frameworks,” bringing together law enforcement, academia, and industry to talk through a problem that rarely gets a room this qualified: what…
What’s Changed in the California Market We’ve been watching Silicon Valley and San Francisco’s tech scene for over a decade, from the inside during earlier stints at companies like Intel and IBM Watson, and more recently from the outside as…
Traditional software behaves the same way until someone changes the code. A conversational AI product can change its behavior without anyone touching the code. Where the change comes from The usual language for this is “behavioral drift,” but the real…